In New Zealand
COVID-19 update
If you need to call us, be aware that wait times are currently high. If your call does not connect, try again later. Calls will connect when lines become available.
Our New Zealand public counters are temporarily closed due to reduced staff capacity.
Try searching the website using the search bar at the top right of this page to find information related to your query.
You can still apply for your passport online.
Ready to start your application?
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Use the search bar above to find the information you need.
Common questions
How can I renew my New Zealand passport?
How can I get an acceptable passport photo?
How long will my passport take?
I need to travel urgently, what do I do?
Our office locations
Auckland
Our Auckland office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Opening hours
9am to 4pm, Monday to Friday (excluding public holidays)
Office information
- Wheelchair accessible
- Telephone and video interpreting services available
- Public transport nearby
- Parking nearby
Location
Department of Internal Affairs
Carlaw Park
Ground Level
12-14 Nicholls Lane
Building 2
Parnell
Auckland 1052
Manukau
Manukau office move
The Manukau office has moved. The new office at 5 Osterley Way is open for standard passport applications.
If you need an urgent passport, apply online or make an appointment at the Auckland office.
Our Manukau office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Opening hours
9am to 4pm, Monday to Friday (excluding public holidays)
Office information
- Wheelchair accessible
- Public transport nearby
- Parking nearby
Location
Department of Internal Affairs
Level 5, 5 Osterley Way
Manukau City Centre
Auckland 2104
Wellington
Our Wellington office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Opening hours
9am to 4pm, Monday to Friday (excluding public holidays)
Office information
- Wheelchair accessible
- Telephone and video interpreting services available
- Public transport nearby
- Parking nearby
Location
Department of Internal Affairs
Level 2, 7 Waterloo Quay
Pipitea
Wellington 6011
Christchurch
Our Christchurch office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Opening hours
9am to 4pm, Monday to Friday (excluding public holidays)
Office information
- Wheelchair accessible
- Telephone and video interpreting services available
- Public transport nearby
- Parking nearby
Location
Department of Internal Affairs
Level 1, BNZ Centre
120 Hereford Street
Christchurch 8011
Call us
Contact centre hours: 9am to 5.30pm, Monday to Friday (excluding public holidays)
Freephone: 0800 22 50 50 (NZ only)
Phone: +64 (4) 463 9360 (outside NZ)
Email us
If you need to email us, be aware that our current response time is approximately 4 working days.
If you have a general query or a question about a current passport application, send us an email using the enquiry form.
Contact us through NZ Relay
If you are Deaf, hard of hearing, deaf-blind or speech-impaired you can use the New Zealand Relay Service (NZ Relay) to contact us.
Post or courier your application
New Zealand Passport Office
Department of Internal Affairs
PO Box 1568
Wellington 6140
Do not send cash in the post.
Last Updated
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