In New Zealand
The Public counters will be closed from 4:00pm on Wednesday 23 December 2020, and will reopen on Thursday 7 January 2021. During this time a Call Out service is available by appointment; please contact us for further information. The Contact Centre will be open on 29, 30 and 31 December from 8:30am to 5:00pm for urgent enquiries only.
Walk-in services at public counters are currently unavailable.
For urgent enquiries, please contact the office.
For urgent and non-urgent passports, please apply online. If you cannot apply online, send paper applications by courier or post.
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Commonly asked questions
Free phone: 1300 559 535 (Australia only)
Phone: +61 (2) 9225 2300
Telephone enquiry hours
6am-5pm, Monday to Friday
Online email enquiry form if you have an enquiry about a current passport application or a general enquiry.
New Zealand Passport office
Department of Internal Affairs
GPO Box 365 Sydney
New South Wales 2001
Please do not send cash in the post