In New Zealand
Christmas Hours
The Public counters will be closed from 4:00pm on Wednesday 23 December 2020, and will reopen on Thursday 7 January 2021. During this time a Call Out service is available by appointment; please contact us for further information. The Contact Centre will be open on 29, 30 and 31 December from 8:30am to 5:00pm for urgent enquiries only.
COVID-19 update
Walk-in services at public counters are currently unavailable.
For urgent enquiries, please contact the office.
For urgent and non-urgent passports, please apply online. If you cannot apply online, send paper applications by courier or post.
Apply for your passport online
Looking for something?
You can search our website to find the information you need, a good place to start is the search bar above.
Commonly asked questions
How can I renew my New Zealand passport?
How can I get an acceptable passport photo?
How long will my passport take?
I need to travel urgently, what do I do?
Call us
Free phone: 1300 559 535 (Australia only)
Phone: +61 (2) 9225 2300
Telephone enquiry hours
6am-5pm, Monday to Friday
Email us
Online email enquiry form if you have an enquiry about a current passport application or a general enquiry.
Post to
New Zealand Passport office
Department of Internal Affairs
GPO Box 365 Sydney
New South Wales 2001
Australia
Please do not send cash in the post
Last Updated
Page last updated:
