In New Zealand
COVID-19 update
Our New Zealand offices are open at Alert Level 1. At Alert Level 1 we encourage you to apply online or by post.
If you need to come in for an appointment:
- Scan the QR code using the NZ COVID Tracer app.
- Stay home if you feel unwell and call us instead.
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Use the search bar above to find the information you need.
Common questions
How can I renew my New Zealand passport?
How can I get an acceptable passport photo?
How long will my passport take?
I need to travel urgently, what do I do?
Our office locations
Auckland
Our Auckland office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Opening hours
9am to 4pm, Monday to Friday (excluding public holidays)
Office information
- Wheelchair accessible
- Telephone and video interpreting services available
- Public transport nearby
- Parking nearby
Location
Department of Internal Affairs
Carlaw Park
Ground Level
12-14 Nicholls Lane
Building 2
Parnell
Auckland 1052
Manukau
Manukau office closed
The Manukau office at Ronwood Avenue is closed from 2pm on Friday 18 June. The location of the new Manukau office, and when it will open, has not yet been confirmed.
If you need to come in for an appointment before the new Manukau office opens, book an appointment at the Auckland office
Wellington
Our Wellington office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Opening hours
9am to 4pm, Monday to Friday (excluding public holidays)
Office information
- Wheelchair accessible
- Telephone and video interpreting services available
- Public transport nearby
- Parking nearby
Location
Department of Internal Affairs
Level 2, 7 Waterloo Quay
Pipitea
Wellington 6011
Christchurch
Our Christchurch office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Opening hours
9am to 4pm, Monday to Friday (excluding public holidays)
Office information
- Wheelchair accessible
- Telephone and video interpreting services available
- Public transport nearby
- Parking nearby
Location
Department of Internal Affairs
Level 1, BNZ Centre
120 Hereford Street
Christchurch 8011
Call us
Contact centre hours: 8am to 7pm, Monday to Friday (excluding public holidays)
Freephone: 0800 22 50 50 (NZ only)
Phone: +64 (4) 463 9360 (outside NZ)
Email us
If you have a general query or a question about a current passport application, send us an email using the enquiry form.
Contact us through NZ Relay
If you are Deaf, hard of hearing, deaf-blind or speech-impaired you can use the New Zealand Relay Service (NZ Relay) to contact us.
Post or courier your application
New Zealand Passport Office
Department of Internal Affairs
PO Box 1568
Wellington 6140
Do not send cash in the post.
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