In New Zealand
COVID-19 and our services
At Alert Level 2 we encourage you to apply for your passport online or by post. There are limited face-to-face appointments available.
If you need to come in for a face-to-face appointment:
- You will be greeted by security staff, who will ask you to show confirmation of your appointment.
- Only the person with the appointment will be allowed in, along with a support person if you need one.
- Our counters are not currently accepting cash payments – bring a credit or debit card with you.
- We will be following Ministry of Health guidelines of maintaining physical distancing of 1 metre. We will be able to contact trace everyone in the office.
- Stay home if you feel unwell and call us instead.
Apply for your passport online
Looking for something?
You can search our website to find the information you need, a good place to start is the search bar above.
Commonly asked questions
How can I renew my New Zealand passport?
How can I get an acceptable passport photo?
How long will my passport take?
I need to travel urgently, what do I do?
Our office locations
Auckland Office
Our Auckland office is open by appointment only.
Department of Internal Affairs
Carlaw Park
Ground Level
12-14 Nicholls Lane
Building 2
Parnell
Auckland 1052
Opening hours: 9am-3pm, Monday to Friday (excluding public holidays)
- Wheelchair accessible
- Language Line available
- Public transport nearby
- Parking nearby
Manukau Office
Our Manukau office is open by appointment only.
Department of Internal Affairs
7 Ronwood Avenue
Manukau City 2104
Opening hours: 9am-3pm, Monday to Friday (excluding public holidays)
- Wheelchair accessible
- Language Line available
- Public transport nearby
- Parking nearby – The nearest parking building is Ronwood Ave car park, Corner Ronwood and Davies Avenues
- Limited parking onsite - Our parking spaces are labelled, “DIA”
Wellington Office
Our Wellington office is open by appointment only.
Opening hours: 9am-3pm, Monday to Friday (excluding public holidays)
Christchurch Office
Our Christchurch office is open by appointment only.
Department of Internal Affairs
Level 1, BNZ Centre
120 Hereford Street
Christchurch 8011
Opening hours: 9am-3pm, Monday to Friday (excluding public holidays)
- Wheelchair accessible
- Language Line available
- Public transport nearby
- Parking nearby
Call us
Contact centre hours:
8am-7pm, Monday to Friday (excluding public holidays)
Free phone: 0800 22 50 50 (NZ only)
Phone: +64 (4) 462 0650
Email us
Use the online email enquiry form if you have a general enquiry or an enquiry about a current passport application.
Post or courier to
New Zealand Passport office
Department of Internal Affairs
PO Box 1568
Wellington 6140
Please do not send cash in the post
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