In New Zealand
Do you need your passport urgently?
If you have already applied for a passport and need to travel soon, you can upgrade to our urgent service for an additional $199 per application.
Urgent passports are processed within 3 working days, plus delivery.
Ready to start your application?
Looking for something?
Use the search bar above to find the information you need.
Common questions
How can I renew my New Zealand passport?
How can I get an acceptable passport photo?
How long will my passport take?
I need to travel urgently, what do I do?
Our office locations
New Zealand public counters
Our New Zealand public counters are open by appointment only. We encourage you to apply online if you can.
If you need to come in for an appointment, you do not need to wear a mask — but you can if you want to.
Stay home if you feel unwell and call us instead.
Auckland
Our Auckland office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Opening hours
9am to 4pm, Monday to Friday (excluding public holidays)
Office information
- Wheelchair accessible
- Telephone and video interpreting services available
- Public transport nearby
- Parking nearby
Location
Department of Internal Affairs
Carlaw Park
Ground Level
12-14 Nicholls Lane
Building 2
Parnell
Auckland 1052
Wellington
Our Wellington office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Opening hours
9am to 4pm, Monday to Friday (excluding public holidays)
Office information
- Wheelchair accessible
- Telephone and video interpreting services available
- Public transport nearby
- Parking nearby
Location
Department of Internal Affairs
Level 2, 7 Waterloo Quay
Pipitea
Wellington 6011
Christchurch
Our Christchurch office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Opening hours
9am to 4pm, Monday to Friday (excluding public holidays)
Office information
- Wheelchair accessible
- Telephone and video interpreting services available
- Public transport nearby
- Parking nearby
Location
Department of Internal Affairs
Level 1, BNZ Centre
120 Hereford Street
Christchurch 8011
Call us
If you need to call us, be aware that wait times are currently high. If your call does not connect, try again later. Calls will connect when lines become available.
Contact centre hours: 9am to 5.30pm, Monday to Friday (excluding public holidays)
Freephone: 0800 22 50 50 (NZ only)
Phone: +64 (4) 463 9360 (outside NZ)
Email us
If you have a general query or a question about a current passport application, send us an email using the enquiry form.
You can check the status of a passport application online – all you need is the application number.
Check the status of your passport application
Passport email and text updates
You may receive an email or text message from Uruwhenua Aotearoa — Passport Services updating you on the progress of your application.
Only ever click on links to the official New Zealand passports website.
Contact us through NZ Relay
If you are Deaf, hard of hearing, deaf-blind or speech-impaired you can use the New Zealand Relay Service (NZ Relay) to contact us.
Post or courier your application
New Zealand Passport Office
Department of Internal Affairs
PO Box 1568
Wellington 6140
Do not send cash in the post.
