In New Zealand
COVID-19 update
If you need to call us, be aware that wait times are currently high. If your call does not connect, try again later. Calls will connect when lines become available.
Our New Zealand public counters are temporarily closed due to reduced staff capacity.
Try searching the website using the search bar at the top right of this page to find information related to your query.
You can still apply for your passport online.
Apply for your passport online
Ready to start your application? Apply for your passport
Looking for something? Use the search bar above to find the information you need.
Common questions How can I renew my New Zealand passport?
How can I get an acceptable passport photo?
How long will my passport take?
I need to travel urgently, what do I do?
Our office locations
Auckland
Our Auckland office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Book an appointment
Apply online
Opening hours 9am to 4pm, Monday to Friday (excluding public holidays)
Office information Wheelchair accessible Telephone and video interpreting services available Public transport nearby Parking nearby Location Department of Internal Affairs Carlaw Park Ground Level 12-14 Nicholls Lane Building 2 Parnell Auckland 1052
Manukau
Manukau office move The Manukau office has moved. The new office at 5 Osterley Way is open for standard passport applications.
If you need an urgent passport, apply online or make an appointment at the Auckland office.
Our Manukau office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Book an appointment
Apply online
Opening hours 9am to 4pm, Monday to Friday (excluding public holidays)
Office information Wheelchair accessible Public transport nearby Parking nearby Location Department of Internal Affairs Level 5, 5 Osterley Way Manukau City Centre Auckland 2104
Wellington
Our Wellington office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Book an appointment
Apply online
Opening hours 9am to 4pm, Monday to Friday (excluding public holidays)
Office information Wheelchair accessible Telephone and video interpreting services available Public transport nearby Parking nearby Location Department of Internal Affairs Level 2, 7 Waterloo Quay Pipitea Wellington 6011
Christchurch
Our Christchurch office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Book an appointment
Apply online
Opening hours 9am to 4pm, Monday to Friday (excluding public holidays)
Office information Wheelchair accessible Telephone and video interpreting services available Public transport nearby Parking nearby Location Department of Internal Affairs Level 1, BNZ Centre 120 Hereford Street Christchurch 8011
Call us Contact centre hours: 9am to 5.30pm, Monday to Friday (excluding public holidays)
Freephone: 0800 22 50 50 (NZ only)
Phone: +64 (4) 463 9360 (outside NZ)
Email us
If you need to email us, be aware that our current response time is approximately 4 working days.
If you have a general query or a question about a current passport application, send us an email using the enquiry form .
Contact us through NZ Relay If you are Deaf, hard of hearing, deaf-blind or speech-impaired you can use the New Zealand Relay Service (NZ Relay) to contact us.
New Zealand Relay
Post or courier your application New Zealand Passport Office Department of Internal Affairs PO Box 1568 Wellington 6140
Do not send cash in the post.
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Last Updated
Page last updated: 27 April 2022