Official Home
In New Zealand
You can apply for your passport or check your application status online. You can contact us by email, phone, or book an appointment to see us in person.
Continue or check your online application
Send us an email
Have a question about your application? Provide as much detail as possible, and our team will get back to you.
Call us
Contact centre hours: 9am to 5.30pm, Monday to Friday (excluding public holidays)
Freephone: 0800 22 50 50 (NZ only)
Phone: +64 (4) 463 9360 (outside NZ)
If you are deaf, hard of hearing, deaf-blind or speech-impaired you can use the New Zealand Relay Service (NZ Relay) to contact us.
Book an appointment
If you want to see us in person, you must book an appointment.
All of our offices:
- accept credit or debit card payments - we cannot accept cash
- are wheelchair accessible
- have telephone and video interpreting services available
- are near public transport and parking.
Post or courier your application
New Zealand Passport Office
Department of Internal Affairs
PO Box 1568
Wellington 6140
Do not send cash in the post.
Passport email and text updates
You may receive email or text updates about your application from Internal Affairs. Only click on trusted links to govt.nz websites.
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