Delivery delays in Australia
We are experiencing significant delivery delays in Australia due to the spread of COVID-19 in NSW. We apologise for any inconvenience caused.
Walk-in services are currently unavailable at the Sydney office. For urgent enquiries, call us.
For urgent and non-urgent passports, apply online.
If you cannot apply online, send paper applications by courier or post.
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Opening hours: 6am to 5pm, Monday to Friday (excluding public holidays)
Freephone: 1300 559 535 (Australia only)
Phone: +61 (2) 9225 2300
If you have a general query or a question about a current passport application, send us an email using the enquiry form.
Post or courier your application
New Zealand Passport Office
GPO Box 365
Sydney, NSW 2001
Do not send cash in the post.