Walk-in services at public counters are currently unavailable.
For urgent enquiries, please contact the office.
For urgent and non-urgent passports, please apply online. If you cannot apply online, send paper applications by courier or post.
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You can search our website to find the information you need, a good place to start is the search bar above.
Commonly asked questions
Free phone: 1300 559 535 (Australia only)
Phone: +61 (2) 9225 2300
Telephone enquiry hours
6am-5pm, Monday to Friday
If you have a general query or a question about a current passport application, send us an email using the enquiry form.
New Zealand Passport office
Department of Internal Affairs
GPO Box 365 Sydney
New South Wales 2001
Please do not send cash in the post