When things go wrong, we’re here to help
The best plans can be disrupted by any number of problems. If you find yourself in an emergency situation (outside of New Zealand) relating to your passport, e.g. your passport has been stolen, contact your nearest New Zealand Embassy or Diplomatic post or if you are in New Zealand and calling about a New Zealander's emergency passport situation overseas contact the New Zealand passport on 0800 22 50 50 (NZ only).
On this page:
Who we can help
Help and assistance is available to New Zealand citizens outside New Zealand (whether or not they normally live in New Zealand).
If you also hold citizenship of another country (you have "dual citizenship"), you may not be entitled to assistance, for example if you have entered a country on your other passport, or if you are in the country of your other nationality.
If you’re unsure, contact the nearest New Zealand diplomatic post and they will confirm what assistance is available to you.
What we can help you with
Staff at New Zealand Embassies, High Commissions and Consulate offices can:
- Give advice, with the aim of helping you to help yourself.
- Help with a lost or stolen passport.
- Help you contact relatives or friends to request emergency funds.
- Provide a list of English-speaking lawyers, and help you contact family and friends, if you are detained or arrested.
- Help you contact family and friends if you are ill or injured.
- Help with arrangements following a death overseas.
- Help during crises, such as civil unrest and natural disasters.
SafeTravel.govt.nz has all the information you need
SafeTravel.govt.nz is the official source of advice and information for New Zealanders travelling or living overseas.