passports.govt.nz

New Zealand passports | Uruwhenua Aotearoa

The Department of Internal Affairs | Te Tari Taiwhenua

Ways you can renew your adult passport

The Online Passport Service and Online Photo Checker website outage - 30th - 31th July

The Online Passport Service and Online Photo Checker will be unavailable between 10:00pm Saturday 30th and 3:00pm Sunday the 31th July due to planned system maintenance. You may want to check back from time to time as you may be able to access the website earlier. We apologise for any inconvenience this may cause.

This is what you'll need to apply for an adult passport

If you have everything below then applying for a passport should take about 10-15 minutes.

We use a RealMe logon to keep your details secure and allow you to save your progress if you need to leave your application and come back. If you already have a logon that's great, but otherwise you'll be able to create one during the process.

Your current New Zealand passport

During your application you will need to enter your details exactly as they appear in your passport. If you can't find your passport you can contact us by Freephone 0800 22 52 12 (New Zealand only) or +64 4 463 9375 for advice.

An identity referee's passport details

An identity referee is a non-family member that has a New Zealand passport and has known you for more than 1 year. You will need to tell us your referee's name, date of birth, and passport number exactly as it appears in their passport. You will also need to supply their daytime contact phone number(s) in case we need to contact them.

A digital passport photo

We recommend having your photo taken by a professional photo taker (eg pharmacy or Postshop) as they have experience meeting the quite strict requirements, and should offer you a reshoot if the photo fails.
Digital photos must be in a .JPG or .JPEG format and are usually provided via CD, USB or email. You can then upload them during the application process.

You can also take the photo yourself and check it is suitable by using the Online Photo Checker. If you plan to do this you will need to read the instructions on how to take passport photos.

A credit card

We accept Visa, Mastercard or American Express credit cards. Debit card versions of Visa and Mastercard are also accepted along with NZ Post 'Prezzy Cards'. EFTPOS, Direct Debit and Cash payments are not available online.

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