The Online Passport Service and Online Photo Checker will be unavailable between 10:00pm Saturday 29th June and 2:00pm Sunday 30th June NZST due to planned system maintenance. You may want to check back from time to time as you may be able to access the website earlier. We apologise for any inconvenience this may cause.
Documents not in English must be translated
You should get any documents not in English translated by a translation service that is approved by the Department of Internal Affairs. We will also accept official translations of documents into English by the issuing Government agency or a New Zealand diplomatic post. In addition, we will accept translations made by a court in the country of origin if they have been authenticated by that country's diplomatic post in New Zealand.
Original documents must be sent in with the English translation.
If your documents are not in English and your translations are not acceptable to the New Zealand Passport Office, we will contact you and advise you which documents require translating and the amount payable.
Language Line Service
If you require the assistance of an interpreter while speaking with our office, one can be provided for you through the Language Line Service.
When you call the passport office on 0800 22 5050, please state the language you require.
Note: Only the languages of greatest need are currently offered by our Language Line services. Language Line currently supports around 44 different languages.
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