Passport has been lost, stolen, damaged, or involved in a data breach or scam

If you need to replace your passport immediately

You should apply for a new passport. You can declare your passport as lost, stolen, or damaged in your application. Your old passport will be cancelled as part of the process:

Apply for a new passport

If you do not need to replace your passport

You should declare your passport lost, stolen, or damaged to prevent identity theft and illegal use. Your passport will be cancelled and an alert added to your record. A new passport will not be issued until you apply for it.

If your lost or stolen passport is still valid, you must report the incident to the police. You must include the police report reference number in your declaration.

Complete the online declaration form:

Declare your New Zealand passport lost, stolen, damaged or involved in a data breach or scam

Passports involved in a data breach or scam

If your passport has been involved in a data breach or scam, we can add an alert to your record. This ensures extra security checks are carried out if your passport details are used in a passport, citizenship, or RealMe Verified Identity application.

You can cancel your passport or continue to use it until it expires.

Complete the online declaration form:

Declare your New Zealand passport lost, stolen, damaged or involved in a data breach or scam

A new passport will not be issued until you apply for it.

For urgent travel

If you need to travel within 2 days, call us immediately:

• Freephone: 0800 22 50 50 (NZ only)
• Phone: +64 (4) 463 9360

If you need to travel within 3 days:

• Apply for a replacement passport
• Find out more about urgent travel