Lost, stolen or damaged passport
Lost, stolen or damaged passport
Most people can replace their passport online from anywhere in the world. You need to tell us if it is lost, stolen or damaged.
I need to travel urgently
If your passport has been stolen, lost or damaged and you need to travel today or within 2 days it’s best to call us straight away.
0800 22 50 50 (NZ only)
+ 64 (4) 462 0650 (If calling from overseas)
If you need to travel within 3 days it may be quicker to apply online.
Find out more about urgent travel
Renew or apply for a passport online
My passport has been lost or stolen
It’s important you let us know as soon as possible. Call us:
0800 22 50 50
+ 64 (4) 462 0650 if overseas
We also recommend you report it to the police.
You need to tell us:
- your passport number - call us to get this if you don’t have it.
- when (approximate date) it was lost or stolen
- where - city and country
- what happened briefly
- the police report reference number if you have it.
To replace a lost or stolen passport online you need:
- a digital photo - taken in the last 6 months, in colour, as a .JPG or .JPEG file
- referee details - their passport number, name, phone number, email address (optional), date of birth
- credit card, debit card, prezzi card. No eftpos, Paypal, electronic bank transfer. A standard adult passport costs NZD$191. An urgent adult passport costs from NZD$382.
My passport is damaged
It’s important you let us know as soon as possible. Call us:
0800 22 50 50
+ 64 (4) 462 0650 if overseas
You need to tell us:
your passport number - call us to get this if you don’t have it.
when (approximate date) it was damaged
where - city and country
what happened briefly.
To replace a damaged passport online you need:
a digital photo - taken in the last 6 months, in colour, as a .JPG or .JPEG file
referee details - their passport number, name, phone number, email address (optional), date of birth
credit card or debit card or prezzi card. No eftpos, Paypal, electronic bank transfer. A standard adult passport costs NZD$191. An urgent adult passport costs from NZD$382.
Declare a lost or stolen passport
If you don’t need to replace your passport straight away, it still needs to be cancelled immediately. This is to stop someone else using it.
To cancel your passport, contact us or if overseas your nearest New Zealand Embassy or High Commission or Consulate. If your passport has not expired, you also need to get a police report.
Once your passport is cancelled it can’t be used for travel again.
If you’re applying to replace your passport, your old one will be cancelled as part of your application. You don’t need to declare it separately.
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