passports.govt.nz

New Zealand passports | Uruwhenua Aotearoa

The Department of Internal Affairs | Te Tari Taiwhenua

 

Your privacy

Personal information submitted to the Department of Internal Affairs (the Department)

The Department collects personal information to assist with the provision of a variety of services (for example, in the provision of passports and birth certificates). You may browse and access information contained within this website without providing personal information, however, where you voluntarily provide personal information (e.g. through online forms) we will only keep and use that information for the purpose with which it was collected.

Information matching and disclosure

The Department will not disclose personal information provided by you to any third parties, except with your consent, where such disclosure is required or permitted by the Privacy Act 1993 or otherwise required or permitted by law, or where such disclosure is one of the purposes in connection with which the information was obtained. Information provided by you may be used by other government agencies to allow more effective verification of information including your identity. This is important for maintaining the integrity of our services and to help in assessing your eligibility for various services. Information matching is carried out in accordance with Part 10 of the Privacy Act and is monitored by the Office of the Privacy Commissioner. Learn more about information matching.

Further privacy information

Much of the personal information collected from individuals relates to identity services. Learn more about privacy issues and personal information related to births, deaths, marriages and civil union services and passports and citizenship (Identity Services).

Statistical information collected

The Department may collect statistical information about your visit to help us improve the Site. This information is aggregated and non-personally identifying. It includes:

  • your IP address;
  • the search terms you used;
  • the pages you accessed on our site and the links you clicked on;
  • the date and time you visited the site;
  • the referring site (if any) through which you clicked through to this site;
  • your operating system (e.g., Windows 7, Mac OSX);
  • the type of web browser you use (e.g. Internet Explorer, Mozilla Firefox); and
  • other incidental matters such as screen resolution, the release of your installed Flash version and the language setting of your browser.

Use of statistical information

The statistical information referred to above will be viewable by site administrators and certain other Department staff. It may also be shared with other government agencies.

Persistent cookies

This site generates persistent session cookies for the purpose of monitoring site usage. The cookies do not collect personal information. You can disable them or clear them out of the web browser you are using to view this site without affecting your ability to use the site.

Security

The Department has procedures in place to prevent loss, unlawful access, use, modification, disclosure or other misuse of your information, consistent with good practice and as required by relevant law and policy. Particular care has been taken to ensure that only certain people with specific roles and authorised access levels are able to view your identity and transaction-related information.

Concerns, corrections or feedback

If you wish to view or correct any or your personal information held by the department or you have concerns about the personal information we hold on you, please email privacy@dia.govt.nz

More information

If you would like further information on what data is collected and how it is used, please email privacy@dia.govt.nz or write to:


The Privacy Officer
Department of Internal Affairs
PO Box 10-526
Wellington 6143
New Zealand