In New Zealand
COVID-19 update
At Alert Level 1, we encourage you to apply for your passport online or by post.
If you need to come in for an appointment:
Bring a credit or debit card with you – our counters no longer accept cash payments.
Stay home if you feel unwell and call us instead.
Looking for something?
You can search our website to find the information you need, a good place to start is the search bar above.
Commonly asked questions
How can I renew my New Zealand passport?
How can I get an acceptable passport photo?
How long will my passport take?
I need to travel urgently, what do I do?
Our office locations:
Auckland Office
Our Auckland office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Department of Internal Affairs Carlaw Park Ground Level 12-14 Nicholls Lane Building 2 Parnell Auckland 1052
Opening hours: 9am-4pm, Monday to Friday (excluding public holidays)
Wheelchair accessible Language Line available Public transport nearby Parking nearby
Manukau Office
Our Manukau office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Opening hours: 9am-4pm, Monday to Friday (excluding public holidays)
Department of Internal Affairs 7 Ronwood Avenue Manukau City 2104
Wheelchair accessible
Language Line available
Public transport nearby
Parking nearby – the nearest parking building is Ronwood Ave car park, Corner Ronwood and Davies Avenues
Limited parking onsite - our parking spaces are labelled 'DIA'
Wellington Office
Our Wellington office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Opening hours: 9am-4pm, Monday to Friday (excluding public holidays)
Christchurch Office
Our Christchurch office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Department of Internal Affairs Level 1, BNZ Centre 120 Hereford Street Christchurch 8011
Opening hours: 9am-4pm, Monday to Friday (excluding public holidays)
Wheelchair accessible Language Line available Public transport nearby Parking nearby
Call us:
Free phone: 0800 22 50 50 (NZ only) Phone: +64 (4) 463 9360
Contact Centre hours 8:00am - 7:00pm Monday to Friday
Email us
Online email enquiry form if you have an enquiry about a current passport application or a general enquiry.
Post to
New Zealand Passport office Department of Internal Affairs PO Box 1568 Wellington 6140
Please do not send cash in the post
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Last Updated
Page last updated: 15 January 2021