In New Zealand
COVID-19 and our services
At Alert Level 2, we encourage you to apply for your passport online or by post.
If you need to come in for an appointment:
- We encourage you to wear a mask or face covering.
- Only the person with the appointment will be allowed in, unless you need a support person with you.
- We will be following Ministry of Health guidelines of maintaining physical distancing of 1 metre. We will be able to contact trace everyone in the office.
- Bring a credit or debit card with you – our counters no longer accept cash payments.
- Stay home if you feel unwell and call us instead.
Looking for something?
You can search our website to find the information you need, a good place to start is the search bar above.
Commonly asked questions
How can I renew my New Zealand passport?
How can I get an acceptable passport photo?
How long will my passport take?
I need to travel urgently, what do I do?
Our office locations
Auckland Office
Our Auckland office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Department of Internal Affairs
Carlaw Park
Ground Level
12-14 Nicholls Lane
Building 2
Parnell
Auckland 1052
Opening hours: 9am-4pm, Monday to Friday (excluding public holidays)
- Wheelchair accessible
- Language Line available
- Public transport nearby
- Parking nearby
Manukau Office
Our Manukau office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Opening hours: 9am-4pm, Monday to Friday (excluding public holidays)
Department of Internal Affairs
7 Ronwood Avenue
Manukau City 2104
Wheelchair accessible
Language Line available
Public transport nearby
Parking nearby – the nearest parking building is Ronwood Ave car park, Corner Ronwood and Davies Avenues
Limited parking onsite - our parking spaces are labelled 'DIA'
Wellington Office
Our Wellington office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Opening hours: 9am-4pm, Monday to Friday (excluding public holidays)
Christchurch Office
Our Christchurch office is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
Department of Internal Affairs
Level 1, BNZ Centre
120 Hereford Street
Christchurch 8011
Opening hours: 9am-4pm, Monday to Friday (excluding public holidays)
- Wheelchair accessible
- Language Line available
- Public transport nearby
- Parking nearby
Call us
Contact centre hours:
8am-7pm, Monday to Friday (excluding public holidays)
Free phone: 0800 22 50 50 (NZ only)
Phone: +64 (4) 462 0650
Email us
Use the online email enquiry form if you have a general enquiry or an enquiry about a current passport application.
Post or courier to
New Zealand Passport office
Department of Internal Affairs
PO Box 1568
Wellington 6140
Please do not send cash in the post.
Last Updated
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