passports.govt.nz

New Zealand passports | Uruwhenua Aotearoa

The Department of Internal Affairs | Te Tari Taiwhenua

 

Apply for a new adult passport – contact and delivery details

You are not able to apply for a new adult passport online.

Tell us your contact, delivery and emergency details

We need to know where we can reach you if we need to contact you about your application. You also need to tell us where your new passport is to be sent after we have processed your application. You can also give us the details of someone who should be contacted in the event of an emergency while you’re travelling.

On this page:


4

Application section 4 – Your contact and delivery details

Your contact details

  • Your home address is the place where you are currently living. Do not give a post box, post bag or a 'care of' (c/-) address.
  • Make sure your contact details are correct as we will use these if we have questions about your application.

Your delivery address

Is your passport application lodged in New Zealand and the passport being delivered to a home address in New Zealand?
  • Someone needs to be at home to sign for it.
  • If no one is at home to sign for the delivery, a 'card to call' will be left. You will need to organise a redelivery by following the instructions on the 'card to call'.
  • You can have your passport delivered to a business address, but someone still needs to sign for it.
Is your passport application lodged in Australia and the passport being delivered to an address in Australia?
  • Most passports are delivered using express post and no signature is required.
  • Urgent passports are delivered using a priority courier. You have the ability to track and trace the delivery to your door, and a signature is required unless you have requested the passport be delivered to a P.O. box.
  • You can have your passport delivered to a business address.
Is your passport application lodged in the United Kingdom and the passport being delivered to an address in the United Kingdom?
  • Most passports are delivered using standard mail. No signature is required.
  • You can pay to have your passport delivered by domestic courier.
  • You can have your passport delivered to a business address.
Is your passport being delivered by international courier?
  • You must provide a street address, not a post box or post bag number.

10

Application section 10 – Your emergency contact

This information is optional but it’s a good idea to provide the details of someone who can be contacted in emergency situations.

We recommend that you nominate a person who is not likely to be travelling with you.

The best plans can be upset by a number of problems. Some are impossible to predict or avoid, so by planning ahead and arming yourself with the right information, you can reduce the risks you might encounter overseas.

Before you travel, you should also go to safetravel.govt.nz and register your travel plans. While you’re there, check the travel advisories for countries you are travelling to.

When will we use your emergency contact?

  • If you have an accident, become sick or are involved in an incident while you are travelling overseas.
  • Passport offices overseas, New Zealand Embassies, High Commissions and Consulates can obtain your emergency information by request. 

Help us help you in an emergency

For your protection it is recommended that your emergency contact details are written on the last page of your passport in pencil. Keep these details up to date each time you travel. Hei whakatūpato ia koe, tūhia ki raro nei ki te pene rākau, ngā taipitopito whakapā ohorere mō tētahi tangata kāore i te haere i tō taha. Kia mōhoio ake ēnei taipitopito.