passports.govt.nz

New Zealand passports | Uruwhenua Aotearoa

The Department of Internal Affairs | Te Tari Taiwhenua

 

Lost or stolen passports

Important: You cannot apply online to renew your passport if it has been lost or stolen.

You must report the loss or theft of any New Zealand passport or travel document

Protect New Zealand's border security and your identity. Contact the Passport office and have the document cancelled.

The loss or theft of a passport or travel document is a serious matter. It is important, that the loss or theft of your passport is reported to your nearest New Zealand Passport office, or your nearest New Zealand Embassy, High Commission or Consulate so your passport can be cancelled and border controls authorities can be notified.

New Zealand passports are only available through the Department of Internal Affairs Passport offices in New Zealand, Sydney and London. Depending on where you are in the world, and the urgency of your travel, you can apply for a replacement passport, or an Emergency Travel Document.

On this page:

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Replace your document and declare the loss on your application form

It is advisable, but not compulsory, for passport applicants to report the loss/theft of their passport to the Police when applying for a replacement passport.

Important: You cannot apply online to renew your passport if it has been lost or stolen.

If you are immediately replacing your passport you will need to complete a full application.

Ensure you complete the “Declaration for a lost or stolen passport or other travel document” section in the application form.

You must tell us what happened to the document, when and where the loss or theft occurred. Include a specific address if you know it.

Avoid delays...

Make sure you are using the right form when you apply for the replacement passport. You cannot use the adult renewal form, you must complete a full application.

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Declare your Passport or Travel Document as Lost or Stolen without replacing it and have the document cancelled

It is very important that all Lost / Stolen passports be invalidated so they cannot be used for travel and to help prevent identity theft.

If your passport has been lost or stolen and you do not wish to replace it immediately you must contact your nearest New Zealand Passport office, or your nearest New Zealand Embassy, High Commission or Consulate to advise us of the loss or theft.

If you passport is still valid, then a Police report or Police reference number will also be required

You may also complete the
Declaration for a lost or stolen New Zealand passport or travel documentPDF, 2 pages, 66kb

  • Complete the details of the document that’s been lost or stolen (if you know them).
  • You must tell us what happened to the document, when and where the loss or theft occurred. Include a specific address if you know it.
  • If your passport is still valid, report the loss / theft to the Police and obtain a police report / reference number. Provide the report details with your declaration. If you are unsure if your passport is still valid, contact your nearest New Zealand Passport office for further advice.
  • If your passport is expired a police report is not required.

 Forward the completed declaration along with the police report (if required) to your nearest your nearest New Zealand Passport office, or your nearest New Zealand Embassy, High Commission or Consulate.

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For your security

Once you declare your passport or travel document lost or stolen it cannot be used for travel.

  • We will cancel the document and Interpol and border authorities will be notified to protect your identity and New Zealand’s border security.
  • Anyone attempting to travel on a document that has been reported lost or stolen will be refused travel.
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Apply for an Emergency Travel Document

If you are not in New Zealand, Australia or the United Kingdom and you need to travel urgently AND you don't have time to apply at a New Zealand Passport office, you may be able to apply for an emergency travel document.  Contact your nearest New Zealand Embassy or High Commission for advice.

If you plan to travel through several countries or if you need a long-term visa, it may be better to apply for a replacement passport as multiple entry visas, residence permits and other "long-life" endorsements should not be entered into an emergency travel document.

An emergency travel document will have restricted validity to enable you to return to your country of residence or travel to a place where you can apply for a replacement passport. You will then need to return your emergency travel document and apply for a replacement passport at your nearest New Zealand Passport Office.

Apply for an Emergency Travel Document Find out how much the emergency travel document will cost

 

Emergency travel documents can usually be issued within 24 hours after a complete and accurate application form is received.

  • You will need to give a reason why you need to travel urgently.
  • Before an Emergency Travel Document can be issued you will need to provide the details of a referee who holds a valid New Zealand passport.
  • You need to pay a fee and you pay in the currency of the country where your application is being processed.
  • You must include a copy of the police report and provide the police reference number.
  • If the person named on the travel document is aged 16 years or older, they must sign the declaration. If the lost or stolen document is in a child's name, their parent or legal guardian must sign the declaration.
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What to do if you find someone else's passport

Contact your nearest New Zealand Passport office, or find your nearest New Zealand Embassy, High Commission or Consulate.