passports.govt.nz

New Zealand passports | Uruwhenua Aotearoa

The Department of Internal Affairs | Te Tari Taiwhenua

 

Lost or stolen passports

Important: You cannot apply online to renew your passport if it has been lost or stolen.

You must report the loss or theft of any New Zealand passport or travel document

Protect your identity and New Zealand's border security. The loss or theft of a passport or travel document is a serious matter. Issuing a new passport may take longer as we may need to make further enquiries before we can complete processing an application for a replacement document.

On this page:

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Report the loss or theft to police

Was your passport or travel document lost or stolen in New Zealand?

  • You must report the loss or theft to the New Zealand Police.
  • You must also obtain a police report with a police reference number.

Was your passport or travel document lost or stolen overseas?

  • You must report the loss or theft to local police.
  • You must also get a copy of a police report or be able to provide us with a reference number.

Tip...

Depending on which country you are in, police reference numbers may be called different things.

  • In Australia they are called Police Report Event Numbers.
  • In the United Kingdom they are called Crime Reference Numbers.

If you are not sure, ask the local police to confirm what the number is when you report the loss or theft.


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Contact the Passport office and have the document cancelled

You must contact your nearest New Zealand Passport office, or find your nearest New Zealand Embassy, High Commission or Consulate.

For your security

Once you declare your passport or travel document lost or stolen it cannot be used for travel.

  • We will cancel the document and Interpol and border authorities will be notified to protect your identity and New Zealand’s border security.
  • Anyone attempting to travel on a document that has been reported lost or stolen will be refused travel.

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Declare a document lost without replacing it

If you are not currently travelling outside of New Zealand and you don't need to replace your passport or travel document immediately, you must still formally declare the document lost or stolen.

Declaration checklist

Declaration for a lost or stolen New Zealand passport or travel documentPDF, 2 pages, 66kb
  • Complete the details of the document that’s been lost or stolen (if you know them).
  • You must tell us what happened to the document, when and where the loss or theft occurred. Include a specific address if you know it.
  • If you run out of room on the form, you can attach a separate piece of paper with further details.
  • You must include a copy of the police report and provide the police reference number.
  • If the person named on the travel document is aged 16 years or older, they must sign the declaration. If the lost or stolen document is in a child's name, their parent or legal guardian must sign the declaration.

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Replace your document and declare the loss on your application form

New Zealand passports are only available through the Department of Internal Affairs Passport offices in Sydney, London and in New Zealand. Depending on where you are in the world, your travel plans and the urgency of your travel, you can apply for a replacement passport, or an Emergency Travel Document.  

Apply for a replacement passport

You cannot apply online if your passport has been lost or stolen.

If you are overseas and you don't need to travel urgently, or you were in New Zealand when your passport was lost or stolen, you can replace it by completing a full application.

If you are outside of New Zealand, Australia or the United Kingdom and your travel is urgent

Apply for an Emergency Travel Document
Find out how much the emergency travel document will cost

 

Emergency travel documents can usually be issued within 24 hours after a complete and accurate application form is received.

  • You will need to give a reason why you need to travel urgently.
  • Before an Emergency Travel Document can be issued you will need to provide the details of a referee who holds a valid New Zealand passport.
  • You need to pay a fee and you pay in the currency of the country where your application is being processed.
  • You must include a copy of the police report and provide the police reference number.
  • If the person named on the travel document is aged 16 years or older, they must sign the declaration. If the lost or stolen document is in a child's name, their parent or legal guardian must sign the declaration.

Avoid delays...

Make sure you are using the right form when you apply for the replacement passport. You cannot use the adult renewal form, you must complete a full application.


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What to do if you find someone else's passport

Contact your nearest New Zealand Passport office, or find your nearest New Zealand Embassy, High Commission or Consulate.