New Zealand passports | Uruwhenua Aotearoa

The Department of Internal Affairs | Te Tari Taiwhenua


Emergencies overseas

When things go wrong, we’re here to help

The best plans can be disrupted by any number of problems. If you find yourself in an emergency situation while travelling or living outside of New Zealand you should contact your nearest New Zealand Embassy or Diplomatic post. Staff at New Zealand embassies can help you in several ways if you get into difficulties overseas but there are some limitations.

On this page:


Emergency assistance, 24 hours a day, 7 days a week

In an emergency call the Ministry of Foreign Affairs and Trade in New Zealand

Logo of the Ministry of Foreign Affairs and Trade

+ 64 (4) 439 8000

You will need to explain the nature of your emergency before being connected to a consular officer. Routine enquires and situations that are not a true emergency will be handled during regular office hours.


Who we can help

Help and assistance is available to New Zealand citizens outside New Zealand (whether or not they normally live in New Zealand).

If you also hold citizenship of another country (you have "dual citizenship"), you may not be entitled to assistance, for example if you have entered a country on your other passport, or if you are in the country of your other nationality.

If you’re unsure, contact the nearest New Zealand diplomatic post and they will confirm what assistance is available to you.


What we can help you with

Staff at New Zealand Embassies, High Commissions and Consulate offices can:

  • Give advice, with the aim of helping you to help yourself.
  • Help with a lost or stolen passport.
  • Help you contact relatives or friends to request emergency funds.
  • Provide a list of English-speaking lawyers, and help you contact family and friends, if you are detained or arrested.
  • Help you contact family and friends if you are ill or injured.
  • Help with arrangements following a death overseas.
  • Help during crises, such as civil unrest and natural disasters. has all the information you need is the official source of advice and information for New Zealanders travelling or living overseas.